Virtual workforce, real profitability

Robotic repetitive work will cause human talent to gain greater value by empowering critical thinking, emotional thinking and creativity as profitability creators.

Currently, the vast majority of organizations face a common challenge: how to build businesses with high responsiveness and growth, while optimizing their costs? One of the alternatives that allows them to achieve this is the automation of their processes through robots (RPA).

What is a RPA?

RPA is an emerging technology trend that emulates many transactional and administrative tasks. It works best when processes are based on well-defined rules, are repetitive and frequent.

This is the reason why organizations are finding that this trend can have a major impact on support functions such as application handling, request processing and data capture. In such activities, successful programs can boost between 20 and 30% of the capacity at the corporate level to focus human talent on critical-business activities and greater value for the business – after releasing them from repetitive work, at While minimizing operational risk and improving the customer experience.

An important tool.

RPA is part of the emerging tools in Artificial Intelligence, ranging from virtual agents, machine learning, computer vision, to natural language classification. The evolution towards the technological tendencies of Artificial Intelligence can have many applications in the industry; For example, the classification of images and analysis of text for attention of clients’ queries. These new technologies will further drive automation and agility of administrative processes, allowing focus on value-for-business activities.

What to do with RPA.

RPA is a non-intrusive way of automating processes by providing a “virtual workforce” rather than extending and integrating current applications. Automation through Robotics enables to:

• The creation of a virtual workforce that emulates the execution of repetitive tasks in a process.
• The interaction with different systems or tools in the same way that a human user operates, which means that it does not require the integration of complex technological systems or development.
• The configuration of automated business processes through a simple and intuitive user interface.
• The automation meets all the controls and is 100% auditable.

What are the benefits of RPA?

The real benefit of RPA in business is the integrated asset pool, the Innovative Front-office, adaptable, controllable and reportable. The data, systems and people work together generating reductions in operating times. At the same time, it makes activities much more agile and simple, while fewer resources are needed to complete repetitive processes. Therefore, staff can focus on activities where human characteristics such as critical thinking, emotional intelligence, leadership and creativity have a greater impact on the business and therefore generate greater value for human talent.

On the other hand, virtual resources can be deployed in a smaller fraction than the current cost allowing to incorporate new processes with the potential to operate 24/7. This also generates records of all operations performed, improves quality and control in the delivery of end-to-end processes.

Conclusion.

Finally, having easy access to information to follow up on business metrics makes it possible to quantify and project the objectives of each company.